Last Updated – 21/01/2025

Company Information

Top Tier Trading Cards Ltd is a company registered in the United Kingdom with Companies House, under registration number 16169405.

Personal Data Collection

We collect the following personal data:

• Contact Details: Name, email address, phone number, and billing address.
• Order Information: Details related to customer orders, such as items purchased, order number, transaction details, and delivery address.
• Account Information: Account login credentials, order history, and any saved preferences or settings (if applicable).
• Customer Support Information: Any information provided through customer support inquiries, such as communication logs, complaints, or requests.
• Shopping Information: Information about browsing habits, products viewed, items added to the cart, and checkout behaviour.
• Payment Details: We collect payment information, which is processed securely.

Data Usage

We use the personal data collected for the following purposes:

• Processing and fulfilling orders: To complete your purchase, including delivering products, processing payments, and managing returns or exchanges.
• Providing customer support: To assist you with inquiries, complaints, and troubleshooting related to orders and services.
• Sending marketing communications (if applicable): To send you promotional materials, updates, and offers related to our products, if you have opted in to receive such communications.
• Analysing shopping patterns for improvement: To understand customer preferences and improve the user experience, product offerings, and services.
• Securing transactions and payments: To protect against fraud and ensure that payment transactions are secure.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this privacy policy. Generally, we will retain your personal data for up to 12 months after the completion of your last order, after which it will be securely deleted, unless a longer retention period is required or permitted by law.

Customer Rights

You have the following rights regarding your personal data:

• To be informed: You have the right to be informed about how your personal data is being used. This privacy policy is provided to give you that information.
• To request corrections: You can request the correction of any inaccurate or incomplete personal data we hold about you. This can typically be done through the “My Account” section of our website.
• To request deletion: In certain circumstances, you may request that we delete your personal data, cease collecting it, or stop processing it further. Please contact us if you’d like to exercise this right.
• To opt-out of marketing communications: If you have previously consented to receive marketing communications, you have the right to opt-out at any time. You can unsubscribe by following the instructions in the marketing emails, or you can contact us directly.
• To access your data: You have the right to access the personal data we hold about you. You can request a copy of your personal data by contacting us directly.

Security

We take the security of your personal data seriously and use a variety of security measures to protect it. Our website is hosted by Hostinger, who employs industry-standard security features, including SSL encryption, secure payment processing, and other safeguards to protect your information during transmission and storage. While we take reasonable measures to protect your data, please note that no system can be completely secure, and we encourage you to take precautions as well when interacting with our website.

Cookies & Tracking Technologies

Our website uses cookies to enhance your experience and provide functionality such as keeping items in your shopping cart, logging in to your account, and personalizing content. These cookies may also be used by third-party services integrated with our website, such as Google Analytics, for tracking user behaviour and website performance.

By using our site, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings or through any pop-up consent banners that may appear. For more information on how we use cookies, please refer to our Cookie Policy (if applicable).

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by our staff and third-party service providers and partners in other countries.

If we transfer your personal information outside of the European Economic Area (EEA) or the UK, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK. These mechanisms are in place to ensure that your personal data is adequately protected. If the data transfer is to a country that has been determined to provide an adequate level of protection, additional safeguards may not be required.

Children’s Privacy

Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Marketing

If you have opted in to receive marketing communications from us, we may send you emails or other messages about our products, promotions, and updates. You can opt out of receiving marketing communications at any time by following the unsubscribe link in the emails we send or by contacting us directly.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@toptiertradingcards.co.uk
• Alternatively, you can reach us through the Contact Us page on our website by submitting your inquiry through the form provided.

Policy Updates

This Privacy Policy was last updated on 21/01/2025. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review this Privacy Policy periodically.